Administrative Assessment

Assessment Handbook for Administrative & Educational Support (AES) Units - This document provides a comprehensive overview of administrative assessment, including best practices for developing intended outcomes, means of assessment, and criterion for success, and a glossary of assessment terms.

What is Assessment?

Assessment is the systematic and ongoing process of gathering, analyzing, interpreting and documenting information to demonstrate if a functioning unit is performing well against set criteria established to determine excellence and then using that information to guide performance improvement processes or activities.

This is a cyclical process:

The Cyclical process

Why Do We Conduct Assessment?

As a procedural activity, the main purpose of assessment is to

  • Improve the functions of the administrative unit
  • Inform department heads, administrators and other stakeholders about the contribution and impact of the unit to the mission of the institution
  • Support institution-level strategic planning activities
  • Provide evidence that the administrative unit is accomplishing what it was created to do

We also conduct assessment to address the following Southern Association of Colleges and Schools (SACS) – Commission on Colleges (COC) Principles of Accreditation:


    The institution engages in ongoing, integrated, and institution-wide research-based planning and evaluation processes that incorporate a systematic review of programs and services that (a) results in continuing improvement, and (b) demonstrates that the institution is effectively accomplishing its mission.


    The institution identifies expected outcomes, assesses the extent to which it achieves those outcomes, and provides evidence of improvement based on analysis of the results in each of the following areas:

    • educational programs, to include student learning outcomes
    • administrative support services
    • academic and student support services
    • research within its educational mission, if appropriate
    • community/public service within its educational mission, if appropriate

Who is Responsible for Conducting Administrative Assessment?

OIRE coordinates and supports Administrative & Educational Support (AES) Unit Assessment activities at UTPA. Each Division head is responsible for establishing division Objectives that are in line with institutional goals. Each Division and Department head is responsible for establishing and maintaining an assessment plan, coordinating measures, reporting results, and reporting how results will be used for improvement. Units may also assign additional staff to assist with gathering of data and results, as preferred.