Purpose

The purpose of this Standard Operating procedure is to provide guidelines on how to request installation of cable television at the University of Texas - Pan American.

Scope

A Network Services Department technician will assist Time Warner Cable with campus wide cable installations. Primary responsibilities to be providing access to communication rooms and to chaperone TWC technicians as they work on campus.

Prerequisites

Proper paper work must be filled out with and approved by Materials Management (Purchasing) before any cable service is provided to customer. A call ticket must be opened with the Help Desk before any repairs or maintenance can be started.

Responsibilities

It is the responsibility of the requestor to follow the procedures listed in the following section of this document.

Procedure

1. Customer must contact Materials Management and adhere to any policies set up by that department.
2. Materials Management sends a cable television request form to Physical Plant and Network Services for approval.
3. Both employees must sign off on the approval sheet.
4. If request is not approved, an explanation will be provided as to why the request for cable services has been rejected. 
5. Form is returned to Materials Management and they will contact  the Cable Company.
6. Cable company contacts Network Services assigned technician and sets up an installation time and date
7. Network Services assigned technician contacts department requesting cable service and informs them of the proposed date and time of installation.
8. Cable Company installs cable television service.
9. If cable customer experiences problems with their cable service, they call the Help Desk and open a trouble ticket. 

References

Materials Management web page http://www.utpa.edu/materialsmgt
Materials Management phone number 316-7021
Network Services wire crew manager's phone number 384-5049
Help Desk phone number 318-2020

Definitions

Materials Management - Department that handles the procurement of goods and services for the University.

Help Desk – An area of Academic Services where trouble tickets called heat calls are opened, logged and assigned.

Heat Call – trouble ticket opened when a customer calls the Help Desk at 318-2020.  It contains all relevant information required to complete work being requested.