Purpose

The goal of this procedure is to establish the process of implementing an e-mail filter global whitelist rule.

Scope

This SOP equally applies to all individuals holding a valid UTPA e-mail account.

Prerequisites

Request may be submitted by individuals holding a valid Microsoft Exchange e-mail account.

Third party requests must be endorsed by an account holder, department or division.

All global whitelist requests must be submitted to the IT Helpdesk. Requests will be documented by the IT Helpdesk using their ticketing system and properly routed to the pertinent security staff holding the required administrative privilege to perform this action.

All requests must contain a description detailing the business need associated the request for a global whitelist and must include the source IP of the sender. Global whitelist requests will not be completed based on domain names (xyz.com) or by using a specific e-mail addresses such as jane@xyz.com unless approved by executive management. See procedures for other alternatives

Responsibilities

Information Security Office (956) 381-7124
IT Helpdesk (956) 381-2020

Procedure

A UTPA E-mail holder must submit his/her request to IT Helpdesk at (956) 381-2020, see prerequisites for information needed.

Global whitelist rules will not be completed based on specific e-mail addresses or domain names as malicious senders are able to spoof legitimate domains names and legitimate e-mail addresses. You may, however, add specific domains and specific e-mail addresses to your own spam preferences. See the spam filter tutorial at the following URL:
http://www.utpa.edu/helpdesk/tutorials/dtutorial.asp?id=9

References

Spam Filter Tutorial: http://www.utpa.edu/helpdesk/tutorials/dtutorial.asp?id=9

Definitions

IP: A protocol used for sending data across the internet often represented using the following notation: 192.168.1.1 

Global Whitelist: List of IP addresses, domain names, e-mail addresses deemed as globally acceptable sources of e-mail for a given group of e-mail recipients.