Standard Operating Procedures

• Computer Support Services
  1. HelpDesk
     1. Exchange on Windows Mobile Device
     2. Changing UTPA Account Password
  2. Labs
     1. Creating Lab Attendant Schedule
     2. Hiring a Lab Attendant
     3. Imaging
• Computer Center
  1. Media Library Services
  2. Data Center Facilities
• Enterprise Info. Development
  No SOP has been published for this department.
• Information Security
  1. Data Loss
  2. E-mail Filter Global Whitelist Procedure
  3. New System Review
• Internet Services
  1. Accessibility and Usability
  2. Oracle Drive
  3. Request Access to a Web Site
  4. Request a ColdFusion DataSource
  5. Create a Web site in Portal
  6. Request a New Web Site
  7. Setup Developer access to APEX
  8. Setup User access to APEX
  9. Use of FTP
  10. Commercial Domain Name Request
  11. Web site Maintenance Request
• Network Services
  1. Device Backup and Retention
  2. Device Preinstall
  3. Disable WLAN Client
  4. External Requests to Track Down PC on Campus
  5. Fiber Optic Cable Services
  6. Guest Wrieless Access
  7. HEAT Call Tracking
  8. Locate Wireless Client
  9. Node Detection & Isolation
  10. Physical Plant Construction Projects
  11. Re-Enable_Wired_Network_Node
  12. Re-Enable WLAN Client
  13. Request for Installation of Cable TV
  14. Requests to Track Down PC on Campus
  15. Static IP Request
  16. Troubleshooting_WLAN_Client
  17. Troubleshoot Wireless Coverage
  18. VPN3000 Account Creation
  19. VPN3000 Account Request
  20. Wire Crew Installation Requests
  21. Wireless Network Outage
• Records Management
  1. Disposal Services for Confidential and Security Sensitive Records
• Telephone Services
  1. General Assistance
  2. Voice Services
  3. Facsmile Services
• Video Services
  1. Classroom Support
  2. Video Production Services
  3. Video Conferencing

Service Level Agreement

• Computer Center
  1. Services for hosted systems and applications