Questions about accessing Oracle Release 12 (R12)
Q: What if my password does not work to launch Oracle R12?
A: You will need to sync your password with your account by changing your password. You can either follow the link to the UTPA Self-Service Identity Management page and select “I want to change my UTPA password” then follow the steps to change your password, or you can call the IT Help Desk at extension 2020 for assistance.
Q: Who should I contact if I have questions when trying to launch Oracle R12?
A: You have two options; you may contact the IT Help Desk at extension 2020 or via email email@example.com, or you may contact your support team member. Please use the list below to locate the support team member for your area.
Questions about PC Requirements for Oracle R12
Q: What version of Internet Explorer works with Oracle Release 12 (R12)?
A: Internet Explorer 9 has been certified by Oracle however, there are certain settings that must be enabled on your computer. If your computer is managed by IT, you do not need to do anything. If your computer is not managed by IT, you may contact the IT Help Desk for more assistance.
Q: What if I am using Google Chrome to login to Oracle R12?
A: At this time, Oracle R12 is not supporting Google Chrome due to Java constraints. Users should use Internet Explorer 8* or Internet Explorer 9* (*32-bit).
Q: What if I am using Safari to login to Oracle R12?
A: At this time, Oracle R12 is not supporting Safari due to Java constraints. Users should use Internet Explorer 8* or Internet Explorer 9* (*32-bit).
Questions about reports in Oracle R12
Q: Why can't I find my concurrent process in Oracle R12?
A: Most custom concurrent processes have been renamed to follow a standard naming convention. Please refer to the R12 Concurrent Program Name Changes list to find your respective new concurrent process name and use it from this point onward.
Q: Why can I not open my "UTPA Monthly Statement of Account" report in Oracle R12?
A: You must use Internet Explorer 9 (32-bit). If you are currently on a lower version, you will need to contact the IT Help Desk at extension 2020 to assist you with an upgrade. Once you have installed Internet Explorer 9 (32-bit), your PDF report should open.
Questions about WebADI and the Journal Wizard
Q: Why can I not access the WebADI Journal Wizard in Microsoft Excel?
A: WebADI Journal Wizard is not compatible with Microsoft Excel 64-bit version. Users encountering issues are encouraged to contact the IT Help Desk at extension 2020 to have Microsoft Office 32-bit installed.
Q: Why do I get the Technical Guidance run-time error 1004?
A: You do not have the appropriate macro settings on your machine, follow the Technical Guidance - Resolving Run-time error 1004 steps to resolve the issue, or you may contact the IT Help Desk at extension 2020 for additional assistance.
General Information about Oracle R12
Q: What are the NEW procedures to attach Support Documentation to GMS Batches?
A: Refer to the Training Guide listed under Projects and Grants (PA/GMA) in the Training tab, or follow the provided link.
Q: What is the purpose of the Oracle R12 Upgrade?
A: To improve and streamline business processes and to meet de-support of the current version Oracle 11i by November 2013.
Q: How different will Oracle R12 be from the current Oracle 11i version?
A: In some areas it may be the look and feel that is different. In other areas the changes will involve new business processes.
Q: Will training be offered for the UTPA Community?
A: Yes, training will be focused on working with and helping the UTPA Community to get introduced and become familiar with improvements and enhanced new processes resulting from the Oracle R12 Upgrade.
Q: Who should I contact if I have questions related to the R12 Project?
A: Send an email to OracleR12@utpa.edu