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Information Technology
Service Management

 

UTPA ITSM tool

ITSM Tool Core Team Members

Name Title and Role Division
Frank Zecca Executive Director,
Project Manager for ITSM Tool Selection
Information Technology
Janie Palacios IT Director,
Technical Lead for ITSM Tool Selection
Information Technology
Kumar Raman IT Director,
stakeholder
Information Technology
Rick Riojas IT Director,
stakeholder
Information Technology
Joe Mendoza IT Assistant Director,
stakeholder
Information Technology
Cathy Vale Project Manager,
stakeholder
Information Technology
Vangie Chia Director of Business Technology Operations Business Affairs
Rick Peralez Associate Library Director Academic Affairs
Edgar Gonzalez Director of Distance Education Academic Affairs
Mario Salinas Assistant Director of Student Data
Analysis and Projects
Student Affairs
Daniel Ramirez Security Engineer Business Affairs

Status:

 

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Timeline:

Milestone/Deliverable Planned Completion Date
Finalize ITSM tool requirements Fall 2013
Project Charter Fall 2013
Schedule Demos and conduct assessments Fall 2013
Select top vendors for testing of their software (if applicable) Spring 2014
Select vendor Spring 2014
Go-live Fall 2014
Decommission Altiris Fall 2014
Decommission Stat Fall 2014
Update documentation/Close project Spring 2015