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Information Technology
Service Management

 

What is Request Fulfillment?

(ITIL Service Operation) The process responsible for managing the lifecycle of all service requests.

 

Process Benefits

The main benefits of correct Request Fulfillment include:

  • A service driven culture strengthening the view of the IT organization as a Service Provider
  • Reduced bureaucracy in service provision
  • Increasing customer satisfaction with the level of IT service applied to their needs
  • Adding more business value to other involved service management processes and providers
  • Providing a source of reliable information to manage capacity, risk, and improvement
  • Unifying and simplifying delivery planning for business growth

 

ITSM Request Fulfillment Committee

Name Title and Role Representing
Frank Zecca Executive Director,
Project Manager
IT Services
Osvaldo Valdez IT Applications Administrator,
stakeholder
IT Application and Computing Services
Alex Campos Data Center Sys Engineer  III,
stakeholder
IT Services
Cathy Vale IT Project Manager,
stakeholder
IT Support
Janie Palacios IT Director,
stakeholder
Information Technology
Jennifer Avila Network Security Analyst,
stakeholder
IT Security
Jesse Gonzalez Records Manager,
stakeholder
IT Services
Jesus Rios IT Director,
stakeholder
IT Network
Kumar Raman IT Director,
stakeholder
IT Internet
Juan G. Cruz Computer Support Desk Manager,
stakeholder
IT Support
Roy Garza Software Engineer IV,
stakeholder
IT Enterprise Systems