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Information Technology
Service Management

 

What is Change Management?

(ITIL Service Transition) The process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.

 

Process Benefits

The main benefits of proper Change Management are:

  • The number of potential incidents and problems associated with each change is reduced
  • If the change has a negative impact on the IT structure, the process of returning to a stable configuration is relatively quick and simple
  • The number of back-outs needed is reduced
  • Changes are better received and the tendency to resist change is reduced
  • The true costs associated with the change are evaluated and it is therefore easier to assess the true return on the investment
  • The Configuration Management Database (CMDB) is kept properly up-to-date
  • Standard change procedures are developed allowing rapid updates to non-critical systems

 

ITSM Change Management Committee

Name Title and Role Representing
Esther Dominguez IT Project Manager,
Project Manager
IT PMO
Jesus Rios IT Director,
stakeholder
IT Network
Ricardo Riojas IT Director,
stakeholder
IT Enterprise Systems
Kumar Raman IT Director,
stakeholder
IT Internet
Jose F. Hinojosa IT Director,
stakeholder
IT Data Center
Hector Rodriguez Sr IT Applications Administrator,
stakeholder
IT Application and
Computing Services
Victor Gonzalez Security Engineer, Privacy and Security
Juan G. Cruz Computer Support Desk Manager,
stakeholder
IT Support
Marcelo Paredes Assistant Director,
stakeholder
Institutional Research and Effectiveness
Glenda Benas IT Project Manager Associate,
stakeholder
IT PMO
 

Process Flow & Activity Definition

Change Management Process Flow

RACI

Change Management RACI

Policy Statement

View Our Change Management Policy Statement

Status:

The ITSM Change Management Team is currently reviewing and improving the change management process.

See current change management process