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Division of Information Technology
IT Annual Report 2008 Annual Report
Read what the Division of Information Technology accomplished in the past year, and meet the people who work here. 
PDF format4.35MB
Technology Corner Graphic Technology Corner
IT’s Blog is the first place to look for news and announcements of what’s happening, discussions of technology trends, and your comments.
eBooks Project Blog eBooks Project Blog
The Division of Information Technology is piloting an eBooks project starting Fall 2009. Ongoing updates and announcements about the project will be posted on the eBooks blog.
Welcome from the Vice President
Computer Support
Network and System Status

Support FAQ's

Can I change the email where Bronc Notes are sent to? Yes, you can change your preferred email address in ASSIST http://assist.panam.edu/. Once you login, there is an email link under the personal information tab. You can change your email address there.
What services are provided at the IT Service Desk?
  • Basic computer and software assistance
  • Software/Hardware consulting
  • Spyware/Virus removal
  • Wireless Network configuration (setup)
  • Assistance with Software installation (UTPA licensed software, ex. Microsoft Office and McAfee anti-virus)
  • UTPA Accounts activation (necessary for email, WebCT, Oracle, Computer Labs, and Library Database)
  • Password reset, change, and synchronization
Am I able to change my UTPA Account Password? Yes, you can change your UTPA Account Password whenever you want, simply go to the following link: http://helpdesk.utpa.edu Click on the "change password" link. Type your Username, current password, and a new password of your choosing (Must be at least ten characters long), check all the option boxes and click Submit only ONCE
What do I need to do to setup the Wireless Internet in my laptop? You need to have your UTPA account ACTIVE, be at least a part time student, staff, or faculty. Also, you will need to take the laptop to the IT Service Desk so it can be setup to access the Wireless Internet on campus, or follow the online instructions by going to http://helpdesk.utpa.edu/tutorials/wireless/
Can the Wireless Internet also be able to set up on a Mac Laptop? Yes, the Wireless Internet connection works with both PCs and Macs. For any other type of computers, inquire at the IT Service Desk.

Announcements

 

Resources

New Faculty Orientation (NEW)
UTPA Downloads
ITIS - web request
UTPA Account Activation
Change Password Utility
UTPA Remote Assist
Project Management System
Computer Specification Form

 

Upcoming Events

 
 

 
1201 W. University Drive Edinburg, TX 78539-2999
956/381-UTPA  1-866-441-UTPA
Division of Information Technology | Internet Services | Policies
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