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Bronc Call Center

The BroncLine Call Center was implemented to improve customer service to students and other callers to the University needing assistance. Its main goal is to provide prompt, responsive answers to questions that occur in the most critical academic times for UTPA community, often right before semesters begin in the fall, spring and summer. The BroncLine Call Center targets calls that are rerouted from four key departments related to enrollment Admissions, Student Financial Services, Registrar and Payment and Collections. Would you like to guess how many calls were answered in 2009? According to Public Affairs Representative Gail Fagan, 93,451 calls were answered, in many cases, within the first 20 seconds of the call.