Medical Transportation Program from the Texas Department of Transportation
Medicaid clients can get a free ride to health care services and back if they have:
- A current Medicaid Identification card or a Medicaid Verification letter
- And they have no other way to get there
Special rules apply to minors:
MPT can also arrange rides to well-child check-ups, immunizations and treatments for those under 21, through Texas Health Steps.
Availability:
To request services Texas Department of Transportation specialists are available to take requests for transportation weekdays 8 to 5 and requires 2 (tow) workdays advance notice for most appointments, but will attempt to accommodate urgent requests as much as possible. Clients are urged to call as far in advance as possible rather than waiting until the last day. When you call, please have the following information available:
- Nine digit Medicaid number, Social Security Number, or Client Demographic Information
- Doctor’s or other health-care provider’s name, address and phone number
- Date, time and purpose of appointment
Rides to and from the airport and bus station for hospital admission and discharge are available in most locations, if requested in advance during business hours.
Restrictions: MPT does not provide transportation when it is included in the daily rates of programs such as nursing homes, day activities and health services.
MPT does not provide ambulance services. However, it is covered under Medicaid in emergencies or for clients with disabilities or when other means of transportation is not available.
Who to Call to request transportation:
1-877-MED-TRIP
(1-877-6338747)
Cancellations: To cancel an appointment, MPT requests that you call one working day prior to the appointment.
Mileage Reimbursement:
MPT office can help with money for gas for someone who drives a Medicaid client to an appointment. These drivers can be family members, neighbors or other volunteers. They must certify in writing that they have a current driver’s license. Vehicle tags, liability insurance, and a vehicle inspection sticker. These drivers are paid by the mile.
Out of Area Transportation:
Air fare, bus fare, ground transportation to medical care outside the region may be arranged through MPT. Also, drivers may reeive reimbursement for mileage, if approved by MPT.
Client Right to Appeal:
A client has the right to appeal any denial of benefits or reduction in service by contacting MTP. To appeal, please call 1-877-MED-TRIP (1-877-633-8747).
