The University of Texas-Pan American
 
Office of Human Resources
April 23, 2014
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Spring 2014 Training Schedule

 

Dates
Training Titles
January 16th
Through The Customer’s Eyes-Part 1
ü Why Customer Service Matters
ü What Customers Want
January 17th  
Handling Personality Clashes in the Workplace
January 23rd 
Workplace Diversity
January 24th
SEPAP
January 30th
Employee Assistant Program
February 12th
Frontline Leadership and Management Development Series – Part 2 ~ Leadership Influence
February 14th
SEPAP
February 20th
Through The Customer’s Eyes-Part 2
ü Essential Customer Skills Part I & II
February 25th
Email & Telephone Etiquette
February 26th
Emotional Intelligence
February 28th
Webinar: Who Kidnapped the Excellence?
March 7th
Frontline Leadership and Management Development Series – Part 2 ~ Employee Motivation
March 17th
Webinar: Create Better Understanding Through Active Listening
March 18th
Through The Customer’s Eyes-Part 3
ü Handling Complains and Dealing with Angry People
ü Customer Service as a Strategic Marketing Tools and Customer Service Terms
March 20th
Employee Assistant Program
March 25th
Interpersonal Skills in the Workplace
April 10th
Employee Assistant Program
April 15th
Webinar: How to Work Effectively with People Who Act, Think & Work So Differently from You!
April 16th
Frontline Leadership and Management Development Series – Part 2 ~ Talent Management
April 17th
Email & Telephone Etiquette
May 15th
Employee Assistant Program
May 16th
Frontline Leadership and Management Development Series – Part 2 ~ Conflict Resolution
May 30th
Email & Telephone Etiquette

Session Information for March 2014

Click on the session title for announcement information:  
1201 W. University Drive Edinburg, TX 78539-2999
956/665-UTPA  1-866-441-UTPA
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