The University of Texas-Pan American
 
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July 27, 2014
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Summer 2014 Training Schedule 

Date
Time
Topic
06/12/2014
9:30 a.m.-12 p.m.
Through Customer’s Eyes Part 1
Ø Why Customer Service Matters
Ø What Customers Want
06/19/2014
10-11 a.m.
Overview of SEPAP
06/24/2014
9-11:30 a.m.
Public Speaking with Confidence
06/26/2014
10-10:30 a.m.
Employee Assistance Program
06/30/2014
1-2:30 p.m.
Developing a Perpetually Positive Attitude
07/10/2014
9:30 a.m.-12 p.m.
Through Customer’s Eyes Part 2
Ø Essential Customer Skills Part I & II
07/17/2014
8:30-11:30 a.m.
Waking Up to Stress Management
07/24/2014
10-11 a.m.
Email & Phone Etiquette
07/30/2014
10-10:30 a.m.
Employee Assistance Program
08/7/2014
9:30 a.m.-12 p.m.
Through Customer’s Eyes Part 3
Ø Handling Complains and Dealing with Angry People
Ø Customer Service as a Strategic Marketing Tools and Customer Service Terms
08/12/2014
1-2:30 p.m.
Developing Trust and Respect in the Workplace
08/19/2014
10-11 a.m.
Email & Phone Etiquette
08/28/2014
10-11 a.m.
Overview of SEPAP
08/28/2014
2 p.m.
Assertive Skills: A Positive Communication

Session Information for August 2014

Click on the session title for announcement information:  

Coming soon...

  • Personnel Action Form (PAF) Training
  • The SEPAP An Overview
  • Through the Customer's Eyes-Part 3
  • Email and Phone Etiquette
  • Webinar: Developing Trust and Respect in the Workplace
  • Assertiveness Skills: A Positive Communication
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