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ITIL Foundation Exam Prep Course

Summary

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL Course covers five core disciplines:

  1. Service Strategy.
  2. Service Design.
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement.

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM.

Course Objectives:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Who Should Attend?

All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Instructor

Certified Instructor

This course will be taught by ITIL v3 Foundation certified instructor.

Program Details

Location

UTPA McAllen Teaching Site. Map!

Schedule

Last offered:

October 28 - 30, 2013

Three days from 8:00 a.m. to 5:00 p.m. with an hour for lunch.

November 4 - 6, 2013

Three days from 8:00 a.m. to 5:00 p.m. with an hour for lunch.

Registration

Early Bird Price $920.00/Person (Register on or before October 28, 2013.)

Registration is required by October 21st for the first batch that starts on October 28th.

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

 

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To be scheduled
Opening soon!
Future Session
Questions?
CALL (956) 665-2071