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Management

Business Ethics in the 21st Century

Cost: $249.00

CEU: 1 | HRCI: 10

Access Time: 90 days

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This course deals with business ethics, the consideration of questions of moral right versus wrong in the context of business practice. Individual business leaders are increasingly being held responsible and accountable for their ethical behavior. Organizations have learned that the costs of unethical actions can be high, both legally, and from the perspective of brand image and reputation.

This course reviews how organizations can establish and encourage an ethical culture while monitoring for compliance.

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After completing this course, you should be able to

·         Describe the major ethical frameworks used in developing business ethics

·         Explain the three components of the Ethical Triangle: Individual Ethics, Leadership Ethics, and Governance and Control

·         Discuss key ethical challenges in the workplace

·         Describe the use of organizational ethics codes

·         Outline the ethical issues involved in the employer-employee relationship including Employment at Will, due process and fairness

·         Discuss the use of ethics training

·         Explain how organizations monitor ethical performance

·         Describe the relationship between Corporate Social Responsibility (CSR) and ethics

·         Outline issues involving corporate governance

·         Explain how sustainability is an ethical concern

·         Discuss ethics and the regulatory environment (Sarbanes-Oxley Act; U.S. Foreign Corrupt Practices Act)

·         Explain the issues around whistleblowing

·         Describe the role of leadership in establishing an ethical culture

Target Audience: This course is designed for adult learners interested in gaining an overview of business ethics.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 10 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments

 

Please click on module titles for details

The modules below are included in the certificate program as a package, but are also designed to be standalone courses with individual course fees for those who wish to gain knowledge in a specific content area. Upon completing the course requirement, participants will be able to print out a certificate of completion.

Effective Negotiations 

Cost: $79.00
CEU: .5
Access Time: 30 days
 

Every day we are involved in negotiations of one form or another. Even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned.

"This was one of the best web-based learning tools I've ever used. Excellent job!"

— Gina Marie N. Moore
Aronson+Johnson+Ortiz, LP

Experienced negotiators make a conscious decision about what type of strategy to use in a discussion based on factors such as the importance of the relationship and the importance of what is at stake. Key concepts such as the "best alternative to no agreement", reservation price, and the "zone of possible agreement" can help when conducting negotiations. Since power is a fundamental dynamic in negotiations, it is important for negotiators to have a basic understanding of ways they can exert and also gain power in a discussion.

After completing this course, you should be able to:

  • Define what negotiation is
  • Explain the differences between principled negotiation, distributive negotiation, integrative negotiation and mixed motive negotiation
  • Discuss what BATNA is and why it is important within the context of a negotiation
  • Describe the concepts of reservation price and ZOPA, as well as how they relate to one another in a negotiation
  • Describe the steps that should be taken to plan for a negotiation
  • Explain the ways that power can be used in a negotiation, and how power can be gained from different sources
  • Identify different behaviors which can pose challenges to a negotiation and may cause impasses
  • Apply the concepts of negotiation to two real-world scenarios

Target Audience: This course is intended for adults seeking to improve their negotiating skills.

Level: Introductory/No Prerequisites

Prerequisites: There are no prerequisites for this course.

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Handling Difficult Employee Behavior

Cost: $199.00
CEU: 1
Access Time: 90 days
 

This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching and counseling employees, you can improve their behavior and improve morale, staff retention, productivity and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

The course covers these topics:

  • Discuss the importance of addressing difficult employee behavior
  • Describe a six-step model for handling conversations about difficult behaviors
  • Apply practical tips for handling conversations about difficult behaviors
  • Recognize the common 12 difficult employee behavioral types:
    • the Complainer
    • the Disorganized Employee
    • the Procrastinator
    • the Inflexible Employee
    • the Unmotivated Employee
    • the Overly Sensitive Employee
    • the Overly Confident Employee
    • the Manipulator
    • the Social Skills Challenged Employee
    • the Overly Social Employee
    • the Needy Employee
    • the Bully
  • Describe the 12 difficult behaviors, their causes and motivations, and their consequences
  • Outline best practices for handling the 12 difficult behaviors
  • Apply best practices to workplace scenarios involving the 12 behavioral types

Target Audience: This course is designed for adult learners with some management experience.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 10 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

How to Coach

Cost: $79.00
CEU: .5
Access Time: 30 days
 

Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others." This brief course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

After completing this course, you should be able to:

  • Explain how coaching employees is a vital part of managing in any organization
  • Distinguish between managerial coaching, executive coaching, and personal coaching
  • Identify the triggers for coaching and recognize characteristics of coachability
  • Describe the five-step coaching process
  • Explain the SMART technique of goal setting
  • Explain the use of the USED and GROW models in coaching
  • Discuss the monitoring and follow-up coaching process
     
  • Explain the differences between mentoring and coaching

Target Audience: This course is designed for adult learners and/or managers in any industry.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Managing in a Modern Organization

Cost: $79.00
CEU: .5
Access Time: 30 days
 

This course considers the fundamentals of management and how managers can be effective in organizational settings. Based on D. Quinn Mills' book, Principles of Management, a text used at Harvard Business School, this course addresses managing in the modern organization.

"I have enrolled in many online courses over the years and some of them stand out. Managing in a Modern Organization is a spectacular course. I especially liked the powerful combination of written material, interactive media, and videos. The two short videos by Quinn Mills say more in four minutes than some people say in an entire book."

— Clifford Smith

After completing this course, you should be able to:

  • Define the role of management and managers in an organization
  • Distinguish between management, leadership, and administration in theory and in practice
  • Explain the three general management styles (authoritarian, participative, and empowerment) and their respective uses
  • Identify your views on hierarchy and management
  • Understand the roles of individual contributors and managers and how they differ
  • Identify your own approach toward managing (including personal effectiveness and enjoyment)

Target Audience: This course is designed for adult learners and/or managers.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Managing People 

Cost: $79.00
CEU: .5
Access Time: 30 days
 

To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities. This course will explain how the goals, empowerment, measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain momentum.

After completing this course, you should be able to:

  • Understand your own attitudes toward empowering management
  • Explain how a GEM (goals, empowerment, measurement) approach to managing works in practice
  • Describe the major organizational structures and the differences between them
  • Explain the different factors that motivate workers and how a manager can use them to improve employee performance
  • Discuss the challenges of discipline and how a manager should deal with such situations
  • Identify the defining characteristics, benefits, and unique challenges of empowered teams

Target Audience: This course is designed for adult learners interested in improving their people management skills.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Time Management

Cost: $79.00
CEU: .5
Access Time: 30 days
 

One of the more precious resources a manager has is his or her time. Managers can become more effective by employing time management and scheduling techniques, delegating, outsourcing key tasks, and employing technology. Effective time management helps managers achieve their goals.

After completing this course, you will be able to:

  • State the key outcomes and goals of effective time management
  • Assess your attitudes about your relationship to time and time management
  • Employ a time log in ascertaining how you spend your time
  • Recognize the common causes of procrastination and identify ways to eliminate your own procrastination
  • List the key attributes of effective (SMART) goals and recognize the importance of establishing personal and professional goals
  • Identify the key principles of time management (organization, prioritization, and planning) and some common methods for prioritizing tasks (ABC Method and the Eisenhower Method)
  • Identify the value and purpose of common time management tools, including scheduling systems (activity logs, action plans, to do lists)
  • Differentiate key characteristics of Action Plans and Task Lists
  • Identify the steps in the delegation process and recognize guidelines for appropriate task delegation
  • Identify strategies for handling daily tasks and distractions, such as e-mail, phone calls, and other interruptions
  • List the guidelines for planning effective meetings

Target Audience: This course is designed for adult learners in any profession who have an interest in more effectively and efficiently managing their time.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments

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