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Communication

Certificate in Business Communications

Cost: $299.00
PDU: 25 | CEU: 2.5
Access Time: 150 days
 

Because corporate higher-ups and stakeholders can't support your ideas—or recognize you for them—without first understanding what they are, communicating clearly and concisely in written and oral formats is critical to your professional success.

From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises, and checklists in this suite will help you create presentations and workplace documents that inform and persuade.

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The course offers instruction on crafting many of the most common business communication formats: memos, reports, brochures, proposals, presentations, catalogs, and websites. Topics include formal and informal outlining techniques, using e-mail appropriately in an organizational setting, and revising for wordiness, unnecessary phrases, redundancy, and jargon.

Each 3 to 5 hour, self-paced course offers an assortment of interactive exercises, selected readings, and self-assessments that will engage you and help you practice effective business writing.

Our Ask the Expert feature connects you to a network of experts ready to answer any content-related questions you have. You can expect to receive a response within 24 to 48 hours, though some questions are answered the same day they are sent.

Upon successful completion, you can download a printable certificate of completion for this online course suite. The course has no textbooks or prerequisites.

Courses include:

  • Effective Business Writing
  • Effective Presentations

 

Please click on module titles for details

The modules below are included in the certificate program as a package, but are also designed to be standalone courses with individual course fees for those who wish to gain knowledge in a specific content area. Upon completing the course requirement, participants will be able to print out a certificate of completion.

Communicating Collaboratively

Cost: $79.00
PDU: 5   |   CEU: .5
Access Time: 30 days

Communicating effectively with team members and groups has become more important as organizations have relied on collaborative work to advance their goals. This course, Communicating Collaboratively, will help you improve your collaborative communication by providing best practices and effective tips and techniques.

After completing this course, you should be able to:

  • Identify the factors in interpersonal communication
  • Modify communication strategies to be successful in small and large groups
  • Devise a strategy for working effectively in remote settings, including in telework settings
  • Explain the purpose of various types of meetings and explain the outcomes expected
  • Attend a meeting and perform the role of an effective communicator in the meeting
  • Prepare for, moderate, and follow up after a meeting to ensure effective use of organizational resources
  • Document a meeting and distribute minutes or a meeting summary as appropriate

Target Audience: This course is intended for adults seeking to improve their skills in communicating in a group or team setting.

Level: Introductory/No Prerequisites

Prerequisites: There are no prerequisites for this course.

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Effective Business Writing

Cost: $99.00
PDU: 5   |   CEU: .5
Access Time: 30 days
 

The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.

After completing this course, you'll be able to:

  • Recognize the difference between ineffective and effective writing
  • List and define the four major factors of effective writing (clarity, tone, organization, and delivery)
  • Recognize the role of the audience in effective communication and the importance of understanding an audience's needs
  • Employ formal and informal outlining techniques
  • List and recognize techniques for overcoming writer's block
  • Recognize the importance and dangers of writing quickly
  • Revise for wordiness, unnecessary phrases, redundancy, and jargon
  • Write more effective emails and recognize the appropriate use of email in an organizational setting
  • Employ checklists for organizing, writing, and revising

Target Audience: This course is designed for adult learners with a foundational knowledge of writing and grammar.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 4-6 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

 

 

Effective Emails, Memos, and Letters

Cost: $79.00
PDU: 5   |   CEU: .5
Access Time: 30 days

Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, Effective Emails, Memos, and Letters, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

After completing this course, you should be able to:

  • Recognize when it's appropriate to use an email, a memo, or a letter
  • Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
  • Consider primary and secondary uses for the email, memo, or letter
  • Explain how to facilitate both primary and secondary uses
  • Create a sample email, memo, and letter employing best practices

Target Audience: This course is intended for adults seeking to improve their skills in creating emails, memos, and letters in a workplace setting.

Level: Introductory/No Prerequisites

Prerequisites: There are no prerequisites for this course.

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Effective Presentations

Cost: $99.00
PDU: 5   |   CEU: .5
Access Time: 30 days
 

The ability to communicate clearly and effectively is increasingly important in organizational settings. This course helps learners organize, structure, and create effective presentations. Since many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint.

After completing this course, you'll be able to:

  • Recognize what makes communication effective
  • Understand the elements in the communications process
  • Organize your communications and presentations
  • Understand PowerPoint graphic rules of thumb
  • Create an effective summary slide
  • Describe and employ the four steps of purposeful communication in your presentations.
  • Understand the forecast, present, and echo structure for presentations.
  • Recognize key visual considerations for PowerPoint slides and presentations.
  • Understand how to organize and create PowerPoint presentations.
  • Revise PowerPoint slides to make them more effective.
  • Understand the success factors for face-to-face presentations.

Target Audience: This course is designed for adult learners with a basic understanding of and experience with PowerPoint.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 4-6 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

 

Effective Public Speaking

Cost: $99.00
PDU: 5   |   CEU: .5
Access Time: 30 days

Confidence is a key to delivering an effective speech or presentation. This two-module course, Effective Public Speaking, helps you to develop the skills you'll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking through games, interactive exercises, and videos. The tools and techniques in this course can ensure that you'll excel when speaking in any situation, from the start of your speech or presentation to its successful end.

After completing this course, you'll be able to:

  • Describe the seven stages of giving a speech or presentation
  • Discuss the elements of establishing your purpose for speaking (Stage One)
  • Recognize the need to consider your audience (Stage Two)
  • Describe how to develop your central message (Stage Three)
  • Explain how to employ evidence in supporting your main points (Stage Four)
  • Discuss how to craft your speech (Stage Five)
  • Explain how to rehearse for your speech (Stage Six)
  • Describe techniques for delivering your speech (Stage Seven)
  • Recognize best practices for employing slides in your presentation
  • Describe key techniques for dealing with speech anxiety
  • Discuss how to handle difficult questions
  • Describe effective responses when things go wrong

Target Audience: This course is designed for adult learners interested in improving their public speaking.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 4-6 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.